You can repay the entire debt at once, or you can set up a payment schedule and pay in installments. We will consult you on all questions you may have for free!
USEFUL INFORMATION
Manage your liabilities quickly and conveniently with Legal Balance
I received a letter from Legal Balance, what should I do?
Pay the debt as soon as possible, at the latest by the due date specified in the notice.
We recommend that you use the bank link provided in the email to settle your debt. You can also pay your debt via an online bank, regardless of the device you use.
Another option is to settle your debt on our self-service website, which is open 24 hours a day. If you are unable to pay your debt in full at once, we can arrange a payment schedule. Log in HERE
If you have any questions, please contact us via the correspondence box or by email at info@legalbalance.lt. You can also call us at +370 700 800 72.
What happens if I do not pay?
Default interest and/or interest due will start to accrue and your debt will increase. The outstanding debt will also be adjudged in court and, once adjudged, enforced by bailiffs. You will be charged for the costs of the proceedings and the costs of the enforcement proceedings, which will also add to the debt.
ID code. What is it?
This is a unique identifier of your debt, which is important for making payments on your debt. It must be indicated in the payment details in order for the payment to be credited to Legal Balance’s current account.
How can I pay my debt?
By logging in to your bank via e-banking, a ‘Perlas’ terminal, a ‘Lietuvos Paštas’ branch, or physical bank branch.
What is pre-trial debt recovery?
Pre-trial debt recovery is the application of measures against a debtor that are permitted by law, with the aim of recovering the debt from the creditor promptly and without further legal action.
For the debtor, it is the cheapest and easiest way to repay the debt. To agree on repayment of a debt at the pre-trial stage, we draw up a written repayment schedule to ensure that your debt does not reach the court if the signed repayment schedule is followed.
What is judicial debt recovery?
Judicial debt recovery is used when it is impossible to reach an agreement in good faith with the debtor to settle the debt. The debt is then taken to court. Once the debt has been adjudged, the debt is enforced, i.e. the debt is handed over to a bailiff.
What is a debt administration fee (debt recovery costs) and why do I have to pay it?
The debt administration fee is the direct cost incurred in recovering the debt (working time of the staff, checking of registers, text messages (sms), emails, calls, letters sent by post, and other costs). These costs must be covered by the debtor because of a failure to fulfil the obligations on time. Please note that in accordance with the provisions of Articles 6.57, 6.63(2), 6.249(4)(3) of the Civil Code of the Republic of Lithuania and Article 7.1 of the Law on the Prevention of Delays in Payments under Commercial Transactions of the Republic of Lithuania, the costs related to the fulfilment of the obligation shall be paid by the debtor.
Can information about the debt be given over the phone?
Of course, please contact Legal Balance on one of the following telephone numbers. Our employee will confirm your identity and answer any questions you may have. If you wish to obtain information about other persons, you must first send us a notarised power of attorney stating that you can represent the person concerned. Otherwise, no information will be provided.
Is it possible to settle the debt in instalments?
Of course. Contact us to discuss your debt individually and we will offer you the best possible solution.
For what purposes is my personal data collected?
Personal data is necessary for debt recovery. The basis and scope of the processing of personal data can be found in the privacy policy available here: https://www.legalbalance.lt/en/privacy-policy
I made an overpayment. How can I get my money back?
By emailing mokejimai@legalbalance.lt or sending it by regular or registered post.
How can I find out my debt balance?
Please contact us via the correspondence box or via email at info@legalbalance.lt. Please call us at +370 700 800 72.
Is my personal data on the Legal Balance website confidential?
All data that you provide to our company or to a creditor is confidential. The data is necessary to confirm your identity for the purposes of debt registration or the conclusion of a contract, and may also be used to contact you in the event of any questions regarding the provision of the service. We respect your privacy and guarantee the confidentiality of your data, which is why we protect and process your personal data in accordance with the applicable provisions of the Law on Legal Protection of Personal Data of the Republic of Lithuania.
The reliability of the Legal Balance website and the security of your data are also ensured by an SSL (Secure Sockets Layer) certificate. This certificate establishes a secure connection between our server and your browser, which encrypts all information sent during the session using a unique session key. For more information on what personal data is stored and processed and how, on what basis, for what purpose, and for how long, please refer to our website’s privacy policy.
My contact details are incorrect or have changed, what should I do?
You can change your details by logging in to the self-service HERE or by emailing info@legalbalance.lt.
I don’t have any debt.
If you have been contacted by a Legal Balance representative and you claim that you do not have the claimed debt and/or that you have already paid it, please provide us as soon as possible with a document (e.g. a payment receipt, a waiver, a court decision on insolvency proceedings, etc.) that proves that there is no reasonable basis for the debt recovery. Once we receive the document, we will remove your contacts from our debtor system as soon as possible, contact the creditor, and carry out any other necessary actions.
I’m bankrupt – I won’t pay my debts.
If you are the subject of bankruptcy proceedings, please inform us by email: info@legalbalance.lt.
However, please note that the opening of bankruptcy proceedings does not exempt you from paying your debts immediately or from paying your current bills.
What should I do if the debtor has died?
If the debtor has died, please inform us in writing at the following email address: info@legalbalance.lt.
On what basis is (are) my debt(s) referred to Legal Balance for recovery?
On the basis of an agreement. The person who has a claim against you has entered into an agreement with Legal Balance to recover the debt. If you have been contacted by Legal Balance, you have a debt, i.e. you haven’t paid on time, or you haven’t made payments to a natural or legal person.
I haven’t received an invoice for payment, what should I do?
- Please check the creditor’s rules on how and when they invoice their customers.
- Please check that the contact details you have provided are correct.
- If the details are correct, please check the spam/junk section of your email.
- If, however, you have not actually received the invoice, contact the creditor and ask for the invoice.
- If you need help, please contact Legal Balance consultants at: info@legalbalance.lt.
The claim for repayment of the debt has no basis because I have not received the documents supporting the debt. What should I do next?
Legal Balance does not send any documents proving the debt together with the claim for payment.
Personal data can change, so we can only send you the requested documents after the creditor has identified you.
For supporting documents, please contact info@legalbalance.lt.
Why do I have to pay the debt to Legal Balance instead of the creditor?
The creditor has handed over your late payment to Legal Balance, a debt recovery company.
When payment is received, we inform the creditor and debt recovery is terminated.
I don’t have a contract with Legal Balance, what rights does a debt recovery company have to process my personal data?
Your service/goods provider has an agreement with Legal Balance, a debt recovery company. Legal Balance becomes authorized to represent the original creditor in the recovery of its debts at the very moment of signing the agreement.
The processing of contact data is transferred without the need for additional consent of the individual.
You can find more information HERE.
I have many debts. What should I do?
You can quickly and conveniently find out about all your debts transferred to Legal Balance by logging into the mobile app Eskolos and entering your ID in the self-service HERE.
Legal Balance allows you to pay your debts in instalments with a payment schedule, and to temporarily postpone payment if necessary.
If you have any questions, please contact us via the correspondence box or via email at info@legalbalance.lt. Please call us at +370 700 800 72.
What will the debt management fee be when the debt is settled?
This depends on non-compliance with the payment terms specified in the contract with the original creditor. In many cases, interest is charged (this is a fee for the time it takes to pay an invoice), which is calculated as a percentage of the invoice and depends on the length of the delay and the terms of the contract.
Debt payment details
Beneficiary: UAB Legal Balance
Company code: 302528679
Account No.: LT71 3520 0003 0252 8679 (UAB Neo Finance, e-money institution)
Payment details: (Case number/debt number/personal identification number)
